Lanka
Frequently Asked Questions (FAQs)
- How can I make a vehicle reservation?
- What types of vehicles can I reserve?
- Where can I book a vehicle using your service?
- What information do I need to provide for the reservation?
- Do you provide service on an hourly basis?
- What is your cancellation policy?
- Why do you ask for my flight/ train number?
- How will I know which vehicle is waiting for me?
- Do you provide meet-and-greet service at airports and railway stations?
- Do you check flights and trains for arrival times?
- How many passengers do you allow in a particular type of vehicle?
- I am your frequent customer. Can I open an account with you?
- What is included in your price offer?
- Possible supplementary costs
- How do I pay for my trip?
- Can I settle the entire amount of my trip by payment card?
- What is payment at booking?
- What modes of payment are accepted by your chauffeurs?
- How much do you charge for the waiting time?
- How secure is your online payment?
- Can I book a vehicle for someone else and pay for it?
- How can I get a receipt for my trip?
1. How can I make a vehicle reservation?
You can make your reservation directly on our website. It is fast and secure. We put at your disposal two reservation channels: direct online reservation and also our quotation system. Note that not all of our vehicles are available for direct online reservation. Therefore, we recommend you to book via the quotation system when you need a van of the classes luxury and business and any type of limo and coach. Equally, when you need a car with particular characteristics (e.g. brand, color, etc) you need to proceed via the quotation system.
Comments:
- In the quotation system, if you cannot find the vehicle or/ and the trip you need, simply choose the option "I want to specify my trip myself" in the box "Requested trip", you will then be able to specify your request manually. You can also send us your request through our contact form or by email to our address. Whatever the complexity of your request, in many cases we will be able to come up with our offer.
2. What type of vehicles can I reserve?
We work with many carriers in the Sri Lanka and neighboring countries and, thus, are able to offer you a full range of passenger vehicles capable to accommodate from one person to a large group. In particular, you can reserve a vehicle by its size and capacity among the following categories: Average size car, Standard size car, Big size car, Big executive car, Limousine, Minivan, Van and Coach. In addition, you can choose the class of your vehicle as follows: economy, business and luxury. Visit our page our cars to see the examples of the vehicles in each category.
3. Where can I book a vehicle using your service?
We operate throughout the Sri Lanka and in particular in Colombo, Kandy, Galle, Sigiriya, Bentota, Beruwella, Induruwa, Aluthgama, Kalutara, Hikkaduwa, Unawatuna, Koggala, Weligama, Mirissa, Dickwella, Tangalle, Yala, Ella, Nuwara Eliya. Reading and a number of other areas. We also serve our clients in other Area.
4. What information do I need to provide for the reservation?
Apart from the details of the required vehicle and service we need the passenger's name, contact details (e-mail address and phone number), pick-up address and destination. This information is necessary to provide you with a quote, to send you our order confirmation and to have a capacity to get in touch with you if needed. In addition, to confirm your reservation you will need the details of your payment card.
5. Do you provide service on a hourly basis?
Yes. Many of our carriers have this service. On our site you can reserve for the duration up to 24 hours. If you need the vehicle for a longer period, you can email your itinerary to us and we will accommodate your request.
6. What is your cancellation policy?
Our cancelation policy is available on our page terms and conditions. During the reservation process you can consult the details of our offer including the cancellation conditions applied to your particular case.
Once you have made a reservation we will email you our order confirmation including the major details of the cancelation conditions concerning your trip.
7. Why do you ask for my flight/ train number?
When applicable, it is in our mutual interests that we know your arrival details. If we have your flight/ train number we are able to check your arrival time and, in case of delay, adjust your pick-up time accordingly thus saving you the payment for the waiting time.
8. How will I know which vehicle is waiting for me?
After your booking we will email you the precise details of the vehicle and the chauffeur assigned to you. In particular, you will know the vehicle's registration plate, brand and color and the chauffeur's name and mobile phone number.
The vehicle will wait for you at the pick-up address indicated by you during the reservation. In case your pick-up address is an airport or a railway station you can book the 'meet-and-greet" service. Note that the purchase of the "meet-and-greet" service is not mandatory. You may simply call the chauffeur on his mobile phone to communicate your exact location at the exit from the airport or the railway station.
9. Do you provide meet-and-greet service at airports and railway stations?
Yes. During the booking simply indicate that you need this service. When you arrive in the airport or the railway station the chauffeur will meet you directly at your exit in the arrivals hall of your flight at the airport or at the head of your train at the railway station. To make sure that you cannot miss each other the chauffeur will have in his hands a sign with our name and logo (as at the top of this page).
Comments:
- When you request this service the price of the service is included in our price offer. Separately, you will pay a parking charge as the driver must park his vehicle in order to be able to meet you in person. The parking charge is normally from 2 to 5 $.
- This service entitles you to additional 30 minutes of free waiting time, which will be reflected in our offer conditions.
10. Do you check flights and trains for arrival times?
Yes. We will verify the arrival time for your flight or train and, in case of delay, will adjust your pick-up time for the time of the delay.
Note that in case you changed the flight or train you should contact us with the new information for your pick-up time.
11. How many passengers do you allow in a particular type of vehicle?
During the reservation simply indicate the number of the passengers and the type of the vehicle you need and our system will automatically find you a vehicle capable to accommodate the necessary number of passengers.
12. I am your frequent customer. Can I open an account with you?
Yes. Just contact us with your request and we will be happy to open you an account with us. We will provide you with a free concierge service, which will take care of your transport needs with just a simple phone call. You will then have no need to pay for each trip as you will be billed on a monthly basis.
1. What is included in your price offer?
Our price offer includes all costs associated with your trip known at the moment of your reservation including costs of special services such as "meet-and-greet" as requested during the reservation. Where applicable, the price offer also includes the estimation for the cost of travel on toll roads in the Sri Lanka. You will see the amount of the toll road charges in your reservation summary and order confirmation.
Note that possible supplementary costs are not included in the price offer and should be paid directly to the chauffeur.
2. Possible supplementary costs
Your trip may involve supplementary costs not known at the time of reservation such as parking at the airport or the railway station (the case of the "meet-and-greet" service), waiting time and toll roads charge above the estimated amount. Where applicable the chauffeur will pay these charges and will then charge them to you at the end of the trip.
Find out about the modes of payment accepted by our chauffeurs.
At booking you will be requested to pay from 10% to 100% of the order price depending on our carriers' conditions. The remaining balance, if any, is settled directly to the chauffeur. When the payment at booking is 100% of the order price, unless you have supplementary costs, you will have nothing to pay to the chauffeur.
Find out about the modes of payment you can use to settle the payment at booking and, when applicable, to pay the chauffeur.
4. Can I settle the entire amount of my trip by payment card?
First of all, note that the payment at booking is settled by payment card. When this payment is equal to 100% of your order price, unless your trip involves supplementary costs, you will effectively settle your entire order by payment card. However, when you want to be certain that you can use your card to also pay the chauffeur, then you need to email your request to our Customer Service in which you should specifically mention that you will only pay by payment card. We will then check for you the vehicle availability only with carriers accepting payment cards.
Note that irrespective of your mode of payment, on your request, we will provide you with a receipt covering your entire trip including supplementary costs when applicable.
5. What is payment at booking?
This is an amount you pay at reservation to confirm your booking. It is deductible from your price offer so that the amount payable to the chauffeur is the amount of the price offer less the payment at booking. The amount of the payment at booking varies from 10% to 100% of the order price depending on the mileage, duration of your trip and availabilities.
The payment at booking can be settled with Visa, MasterCard, American Express or via PayPal.
6. What modes of payment are accepted by your chauffeurs?
All the chauffeurs accept cash and do NOT accept checks. To know if your chauffeur accepts payment cards you should consult our offer conditions applicable to your particular case. Please note that choosing to pay only by payment card may limit your choice of vehicles.
Comments:
- The cash machines are easily available in the Sri Lanka including at airports and train stations.
- Be aware that not all transport professional in the Sri Lanka would accept payment cards. Therefore, we made it on purpose that only the payment at booking is settled by payment card. This ensures that as many carriers as possible would bid for your trip.
- Note that frequent travellers can open corporate account. Then all trips are settled monthly via bank transfer or by payment card.
7. How much do you charge for the waiting time?
Each of our carriers have their own rates for the waiting time. To know your rate for the waiting time you should consult our offer conditions applicable to your particular case.
Notes:
Note that there is a grace period during which your chauffeur can wait for you without an additional charge. As a general rule, the grace period is 10 minutes for the vehicle types: Average size car, Standard size car, Big size car and 15 minutes for Van (more than 8 seats), Big executive car, Limo and Coach. Beyond the grace period the waiting time charge applies for the entire waiting period so that if you are 20 minutes late all 20 minutes of waiting time will be charged to you.
When you book the "meet-and-greet" service you get additional free waiting time.
8. How secure is your online payment?
We stick to the best standards in terms of the security of online payments. That is why we work only with the world leaders in online payment processing such as Visa, MasterCard, American Express and PayPal. All our online payment transactions are processed by their systems. Thus, we provide you with the highest level of security these giants of the online payments industry can offer.
What's more, we do not record or keep payment cards details in our system, thereby excluding even a theoretical possibility of a leak of your payment card details from our system.
9. Can I book a vehicle for someone else and pay for it?
Yes. You can reserve a vehicle for other passengers and book with your payment card. However, please note when the payment at booking does not equal to 100% of the offer price the passenger will need to settle the remaining balance directly to the chauffeur. Equally, when the trip involves supplementary costs the passenger should be able to settle these directly to the chauffeur.
Find out about the modes of payment accepted by our chauffeurs.
10. How can I get a receipt for my trip?
Just drop an email to our Customer Service providing your order number, name and email address and we will email you the receipt. If your trip involved supplementary costs not known at the moment of your booking do not forget to detail these in your request if you want your receipt to include them.